The DRJ Spring World Conference in Orlando, central to four ACP Florida Chapters, offers all ACP members the opportunity to come together for a special event. The Florida Chapter Presidents would like to cordially invite you to join them immediately following the DRJ conference for an exclusive ACP member presentation by Regina Phelps. Please plan to stay a few hours longer at the Disney Coronado Springs Resort to join us on Wednesday, March 29th, 1:00-3:00pm, for refreshments and Regina’s engaging talk about Crisis / Incident Management – Leadership at Times of Crisis.

Please RSVP to This email address is being protected from spambots. You need JavaScript enabled to view it. to reserve your seat. We really hope you can make it!

About the Program:
Leaders today face extraordinary challenges – natural disasters, infrastructure and technology failures, emergent infectious diseases, and cyber invasions, to name just a few. These emergencies were thought at one time to be rare, one-in-a-lifetime events. They are now part of our everyday lives.

This presentation examines what constitutes excellent performance in a crisis, and what it takes to achieve it. This workshop explores the topic of leadership and what is required when the “everyday emergency” turns into a full-blown crisis. We will explore a framework for understanding the difference between a crisis and a routine emergency. Furthermore, we will thoroughly examine the role a leader plays in identifying and executing the appropriate response in each situation.

Topics Covered:

  • Developing a framework for crisis leadership.
  • The essential crisis leadership skill set.
  • A leader’s role in a crisis.
  • The difference between the routine versus crisis emergencies.
  • The different models of crisis decision making.
  • Decision fatigue: what it is and how to manage it.