March 5, 2020
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In this issue....
 
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ACP National Leadership Summit 2020: AN INVITATION YOU CAN’T REFUSE!
 
This is an invite for ACP members and chapters ONLY!
When:   Wednesday, April 22 (2:00) – 24 (12 noon on Friday)
Where:   Hyatt Regency Hill Country Resort & Spa; 9800 Hyatt Resort Drive, San Antonio, Texas 78251
Price for just ACP Summit: $195.00 (a total bargain!) Registration link coming soon!
What: This year’s theme is totally dedicated to ACP Chapters and Members. Highlights include:


Wednesday, April 22:
  • Welcome Reception (great food!) and a Dr. Phillip Schneider: Dr. Phillip Schneider earned undergraduate and MBA degrees from Harvard University and a PhD in psychology from Yale University. His degrees helped him develop a renowned perspective with which he has successfully interpreted the methodology and mindset behind internet fraud as well as both physical and cyber crime.  Working both in corporate settings and as a highly regarded Washington insider, Dr. Schneider has consulted for decades for numerous fortune 500 companies, including Apple, GE and Oracle, with a focus on integrating the human element of securing technology and general business processes. Over the past 15 years, he has been working with numerous federal agencies including FEMA, DHS, DOE and DOD to improve physical and cyber security and to better protect the nation’s broad spectrum of critical infrastructure with improved emergency management, disaster response and process recovery.  Dr. Schneider is an articulate speaker and will provide his unique perspectives with useful takeaways for practitioners in emergency management, business continuity, disaster recovery and general resiliency.
  • ACP National Chair, Scott Ream speaking on, “State of ACP – Overcoming Challenges and Embracing Opportunities.”  Founder of Virtual Corporation in 1994 to assist organizations in the public and private sectors with implementation of appropriately scaled, sustainable business continuity & COOP programs. In 2003, he introduced the Business Continuity Maturity Model® (BCMM®) based on seven years of industry research.  This landmark model provides an objective framework to assess their current state of organizational resilience. Scott has served as the ACP National Board Chair since 2018.
Thursday, April 23:
  • Keynote: Dr. Gleb Tsipursky on “How ACP Can Improve New Member Retention.” Check out this article he wrote on our topic.
  • Known as the Disaster Avoidance Expert, Dr. Gleb Tsipursky protects leaders from disasters by developing the most effective decision-making strategies via his consulting, coaching, and training firm Disaster Avoidance Experts. A cognitive neuroscientist and behavioral economist, Dr. Tsipursky published over 550 articles and gave over 450 interviews for prominent venues such as Inc. Magazine, Time, and Psychology Today. A best-selling author, his new best-selling book, published by Career Press, is Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters
  • Cheyene Marling (our very own!) speaking on “Insights on Career Advancement and Professional Development.”  Cheyene is an  accomplished entrepreneur who founded BC Management. An internationally recognized professional with over twenty years dedicated expertise servicing the business continuity profession who served many years on the ACP National Board.
  • Panel Discussion on “Profile of a Month in the Life of a Successful Chapter” featuring:  Mark Armour, Past President, ACP North Texas Chapter ACP Texas Chapter; Jeremy Gudgeon, President, ACP Liberty Valley Chapter (Philadelphia); Rich Moczygemba, President, Alamo Chapter. Breakout sessions will follow for all attendees for sharing best practices and exchange of ideas.
Friday, April 24: BY SPECIAL INVITATION ONLY – FIRST COME FIRST SERVED!!
  • Chapter Leaders are invited to attend the morning session of the ACP National Board Meeting that will be facilitated by Dr. Tsipursky. The outcome will be a strategic plan for what Board and Chapter Leaders can do to recruit and retain young members. BE THE FIRST TO SIGN UP! ONLY 20 SEATS ARE AVAILABLE!
What is in it for you:
  • A unique networking venue among industry leading professionals
  • An exclusive opportunity to gain insight into how we are transforming ACP into the world’s premier association of resiliency professionals
  • Camaraderie, food and fun!
Register for ACP's National Leadership Summit!
 
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2020 ACP Summit in Conjunction with Continuity Insights

Be sure to join your ACP colleagues in San Antonio, Texas on April 22-23, 2020, for ACP’s 2020 Summit at the Hyatt Regency Hill Country Resort. This year, Summit will immediately follow Continuity Insights' 18th Annual Management Conference, on April 20-22, 2020.

While it is not required to attend Continuity Insights in order to attend the Summit, a $200 discount will be offered for attending both.  Please note that the bundled price changes based on when you register and bundle both.
  • By March 16, 2020:       $1,495 for CI Conference + $195 for Summit = Total Cost is $1,490.
  • After March 16, 2020:    $1,595 for CI Conference + $195 for Summit = Total Cost is $1,590.
ACP members should use the discount code summit when registering. Register today; the current pricing will increase soon.

Other discounts cannot be combined with the Summit discount (e.g. BCI, DRII, etc).  If you register for the Summit only, you pay the full cost of the Summit ($195) and register directly with the ACP.

Once registration is available, you can register for the ACP Summit while registering for the CI conference, right on the CI registration page. If registering ONLY for the ACP Summit, visit the ACP website once the registration page is available. That's coming soon.

The goal of having our summit directly after CI is to make it as convenient as possible and to minimize travel expenses. Continuity Insights begins on Monday April 20, 2020 and ends Wednesday, April 22 in the afternoon. The ACP Summit begins Wednesday afternoon and features a welcome reception that evening. The Summit then runs all day Thursday, April 23 concluding at 4 pm. 

More information on the conferences can be found online.


               
 
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Saluting ACP Chapter MVPs

We continue the tradition of recognizing chapter members' service to their chapters and fellow members. Meet the individuals voted by their chapters as MVPs!
Old Dominion Chapter: Connie Riffe
Connie has served the chapter well as Treasurer for several years.  For 2019, she accepted a double role, as chapter Secretary and Treasurer, and has performed both roles willingly and extremely well.

Mid-South Chapter: Shayla M. Ambroise-Hurst
Shayla has been instrumental to the Mid-South Chapter of ACP. She goes beyond the call of duty as a treasurer. She is always willing to assist and lend a helping hand wherever needed. She is an excellent organizer that is committed and has a passion for moving the Mid-South chapter forward. Shayla inspires other board members to be creative and think outside of the box.  The Mid-South chapter is grateful to have on their team.
 
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ACP Member Highlight

The ACP National Board of Directors' Membership Engagement Committee is working on efforts to support more engagement of our members. One way is to periodically introduce both new and tenured ACP members. Today, meet a new member.







 
Name: Douglas Echaiz
Member since: 9/27/2019
Chapter: Orange County

Why did you join the ACP? 

I heard and learned many good things about the organization. They normally have a good presence at conferences such as DRJ. Last but not least, Alan Snyder and Joe Layman suggested that I should join for a while. So, I did!

Looking back over the years, what has been your best memory of the ACP?
The possibility to contribute my extensive technology experience as well as interaction with business groups to enable companies to have a reasonable mitigation to risks.
Get Engaged: ACP Member Engagement Committee

Membership Engagement Committee chairs: Cheyene Marling and Lissette Carrillo.

If you are interested in serving on this ACP committee, or have an idea to share, please email This email address is being protected from spambots. You need JavaScript enabled to view it..
 
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Reminder - Renew Your Membership Today!

If you have not yet renewed your ACP membership for 2020, please go to the ACP website and do so today. Grace period ends March 1, at which time all non-renewed memberships expire. Don't wait. Renew today,

Thank you; and thanks to all who have renewed.
 
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Update Your Business Continuity Plan with Sungard Availability Services

In response to the recent Coronavirus outbreak, Sungard Availability Services (Sungard AS) has published a block and video on how your business can prepare and adapt their Business Continuity plan. Visit the Sungard AS website and find out how you can be prepared!
 
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Disaster recovery failover: The crucial next step you should be planning for now
By Joseph George and John Beattie
Sungard Availability Services

You've failed over your business. Now what?

For all the value we place on having a disaster recovery (DR) plan, companies rarely think about what happens after recovery. This is a problem.

Having a DR plan – that you’ve tested regularly and know works – is not the same as stabilizing your IT environment so your business can safely get back up and running. Eventually, you will need to transition back to your old location or to a new IT environment. And in some cases, you may decide to simply establish a new DR environment.

Planning for post-recovery is an integral part of your DR planning. It’s easy to adopt the mentality of “lets cross that bridge when we get to it,” but unless you consider the ramifications now, you may find yourself scrambling to stabilize post-recovery.

To make sure all your i’s are dotted and t’s are crossed, here’s a list of elements you need to think about ahead of time to ensure a successful post-DR.

Is your DR environment controlled, connected and complete?
After you’ve failed over your environment, you need to be able to do the following:
  • Establish all needed operational controls to ensure that your new/temporary environment is well protected and manageable – this includes cybersecurity controls and data replication and archiving.
  • Connect everything in your ecosystem together – public cloud, software as a service (SaaS) applications, mainframes, all of your networking and so on. Network connectivity post-recovery,  for both data and user access, is more complicated in a hybrid multi-cloud world.
  • Determine how you get back to running all your production applications, not just the ones that are top tier and in scope of your DR program.
The question is, how are you planning to accomplish all of this across a myriad of reasons that caused you to invoke your DR in the first place?

How will you ensure that everything’s operational, accessible, and controlled after a disaster? What steps do you need to take to be able to run all your production applications in the post-DR environment? How do you get your backups running? What is your strategy for guaranteeing all your backups can run successfully?

Simulating a DR situation usually involves failing over one or a few applications to your recovery site. But reality is much different – and more challenging – than testing. After an actual disaster, you must account for each and every one of your workloads.

The task is even more complex if you have a hybrid environment. Here, you must account for applications stored in multiple places like the public cloud, the private cloud or on-premise. It’s harder to connect all the different pieces than it would be if you stored everything in a single location.

You also need to think about control. What cybersecurity, management and other controls are you giving up when you fail over to your recovery site? You need to establish all of this ahead of time.

And of course don’t forget about people and communications since it won’t be the same operating model as a test. You need to factor in things like stress, executive scrutiny, multiple shifts of effort, and possibly constraints on communication channels, all while maintaining production from the IT environments not impacted by the disaster situation.

You can test and test and test, but you can’t ensure your environment is stable until you account for all your workloads and backups after a disaster strikes. If you don’t have plans in place for how you’re going to tackle each and every one, you may face some surprises after you fail over.

Plan for multiple possible scenarios
Let’s say you only planned to be in your recovery environment for a week. As a result, you only established your Tier 1 and Tier 2 applications.

But when disaster strikes, it’s worse than anticipated, and the disruption is going to last longer than you’re prepared for. What are you going to do?

Are you going to expand the data center so you can remain at the recovery site for an extended period of time? Do you have the flexibility in your DR solution and contracts to  flex your resource requirements up or down depending on the severity and impact of the disaster? Does it make more sense to keep your DR site running as your production center and build a new DR site?

We had a client that activated its DR site following Hurricane Harvey and had to quickly expand it to accommodate its Tier 2 and Tier 3 applications since it was going to take nearly a year to reconstruct the main production data center. Eventually, the company chose to have two mirror data centers and switch between the two each quarter, while also keeping them in sync along the way.

The fact is, you won’t know how bad a disaster is until it actually hits. But that shouldn’t stop you from planning across multiple possible scenarios with varying time parameters and destruction levels.

Your DR plan will dictate your path forward
The idea of failing over and then transitioning back is far from simple. There are a lot of factors in the equation.
You need to have a plan in place ahead of time – well before disaster strikes – that dictates the steps to take after you fail over. Determine whether your recovery site is a temporary solution or if it can be used as a long-term production site. Anticipate and mitigate any potential connection issues and know whether your recovery site is big enough to run all your workloads. If you can’t, you may need to plan for an expansion.

And lastly, after you’ve recovered, don’t forget about your backups. Make sure your backup capabilities are planned for and that you know exactly how you’re going to run them. Regulatory and compliance requirements that drive your backup retention requirements don’t go away simply because you’re running in DR mode.

The fact is, your DR depends on events and circumstances outside your control. However, by focusing on the full lifecycle of a recovery and return-to-normal effort before disaster strikes, you stand a better chance of stabilizing your business and getting back up and running following a disaster.

Joseph George is a highly experienced technology product management leader with a strong understanding of technology and extensive business management experience. He serves as vice president of global recovery services product management at Sungard Availability Services (Sungard AS).

As a principal consultant within Sungard Availability Services (Sungard AS), John Beattie works closely with organizations to reduce operational risk through establishing new business continuity and disaster recovery programs or transforming existing ones. He also leads Sungard AS’ third-party risk management practice and is a contributing member of the Shared Assessments Standardized Information Gathering (SIG) and Standardized Control Assessment (SCA) content committees.
 
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Pandemic Preparedness for Organizations:
Register Now for This Timely, One-Day Course

With the ongoing Coronavirus crisis impacting health, travel, and business on an increasingly global scale, it has never been more important for organizations to know how to respond to a pandemic to protect their operations and their employees.

DRI's newly updated, web-based Pandemic Preparedness for Organizations course provides an in-depth review and analysis of a specialized methodology that serves the need to prepare businesses for a potential outbreak of pandemic influenza. Topics cover a full range from starting to think through the differences in a pandemic-specific plan to exercising and maintaining such a plan.

Newly announced course dates:

·         BCP PAN – Mar. 24, 2020

·         BCP PAN – Apr. 16, 2020

 
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BCI Has A New Look

We have launched a new-look BCI brand. One that is built off the back of our community’s feedback and one that we are confident will help the Institute in its efforts Leading the Way to Resilience.

Visit YouTube to see more!


 
 
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Extend Your Stay at DRJ for Regina Phelps on Novel Coronavirus Update!  

ACP's Florida Chapters will again hold a combined meeting at the conclusion of the DRJ Spring Conference on March 18th at the Disney Coronado Springs Resort in Lake Buena Vista, FL.

ACP members attending the conference are welcome to stay for the Florida Chapters' program.

Event Details:
What:
ACP Member Meeting
When: Wednesday, March 18th, 1:00pm-3:00pm ET (immediately following DRJ Spring Conference)
Where: Coronado A-C Room, Disney Coronado Springs Resort
RSVPs: Email is required to This email address is being protected from spambots. You need JavaScript enabled to view it. (ACP Members Only)
 
The current Wuhan coronavirus outbreak (2019nCoV) has been spreading across the globe infecting thousands of people in dozens of countries. This has created anxiety around the globe, affected company supply chains and caused The World Health Organization to enact  the Public Health Emergency of International Concern (PHEIC) designation for only the sixth time since 2005. The question is…where do we go from here?
 
We will explore this global health crisis from two vantage points: Crisis Management & Infectious Disease & Pandemic Planning. How have you managed this so far? Are your processes and teams working well? Do you have sufficient situational awareness that you need to make decisions? What types of issues have you had in achieving optimum performance with your plans and teams? How has your crisis management team responded and do you need to do a “reset” to improve performance?
 
It is not often that we get the occasion to use our plans and teams for a large global crisis. This is the time for a moment of self-reflection which provides us the opportunity to learn what has gone well and what needs improvement. Never let a good crisis go to waste – it’s an opportunity to do things you think you could not do before and build and improve what you have. We will reflect on the global health crisis to date, how you can use this crisis as an opportunity to improve your overall crisis management and business continuity plans and teams.

Regina Phelps is an internationally recognized expert in the field of crisis management, exercise design and continuity planning. Since 1982, she has provided consultation and speaking services to clients on five continents. She is founder of Emergency Management & Safety Solutions, a consulting company specializing in crisis management, exercise design and continuity and pandemic planning.

Ms. Phelps is the author of three exercise design books and one crisis management book: Emergency Management Exercises: Exercise Design, From Response to Recovery, Everything You Need to Know to Create a Great Exercise; Emergency Management Exercises: The Instructor’s Guide; Cyber Breach  and Crisis Management: How to Develop a Powerful Program. She has also designed college-level courses in exercise design, and has written numerous papers and has given hundreds of lectures on the topic. Find Ms. Phelps's books on Amazon
 

 
 
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DRJ Spring 2020: A Clear Vision of Risk and Resiliency – March 15 - 18, 2020; Disney's Coronado Springs Resort, Orlando, FL. More information here.

Continuity Insights 18th Annual Management Conference – April 20-22, 2020; Hyatt Regency Hill Country Resort, San Antonio, TX. More information here.

ACP 2020 Summit – Immediately following Continuity Insights 18th Annual Management Conference April 22- 23, 2020 at the Hyatt Regency Hill Country Resort, San Antonio, TX. More information on CI here. More on the ACP Summit coming soon.
 
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We've recently experienced a renewed interest in ACP's Industry Sponsorship Program from companies providing products and services to contingency professionals.  These individuals are responsible for a variety of mission critical functions including business continuity, disaster recovery, emergency management, and risk management.  This is an opportunity for industry organizations to tell your story and educate an expanding marketplace as to the value of your company deliverables.  As an Association Industry Sponsor you can be assured of significant exposure to our members in a variety of mediums including our weekly communication News & Views.

Further information on the program can be found under the "Sponsors" tab of the ACP website.  Why not take the opportunity to have a conversation with ACP staff regarding the program deliverables which best align with your strategic marketing plan.  They can be reached at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 1.800.445.4227 FREE.
 
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Our ACP-Get Connected! initiative continues to steadily bring more talented industry professionals into our Association. That's why it is important that every ACP member on reach out to one colleague, friend or acquaintance and bring them in as a new ACP member.

You can help build a stronger, better ACP. Direct prospective members to ACP Get Connected!
 
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Contact ACP
Association of Continuity Professionals (ACP)
400 South 4th Street
Suite 754E
Minneapolis, MN 55415

Monday through Friday
8:00 AM - 5:00 PM (Central Time)

Telephone: (800) 445-4227
Fax: (980) 444-2269
Email:
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